F.A.Q.’s

How much does shipping cost?

FLAT RATE: We offer flat rate ground shipping on all direct U.S. orders included in our pricing; please contact us for further detail.

FREE SHIPPING: We offer free ground shipping on all orders in the contiguous U.S. over $2000.

FREE PICKUP: You also have the option of picking up your order at our Saint Paul workshop by appointment, free of charge.

If you require expedited shipping, please contact us

Do you ship internationally?

We offer flat rate shipping to Canada and Mexico of USD $499.99 per item. We are not able to cover any tariff ssociated with your order. If you want to ship your order outside of North America, please contact us.

How quickly will I receive my order?

Pretty fast! If you place your order by noon CST, we will usually ship it the same day.  In the Midwest expect ground delivery within 1-2 days. Nationwide, ground-shipping runs 3-5 days, however shipping time may vary.

Where are CreatiCUBE products made?

CreatiCUBE kits are designed and made in the USA.

We manufacture CreatiCUBE panels; kits and hand assemble every kit in our Saint Paul, Minnesota workshop and source the majority of our raw materials within the Continental United States.

What makes CreatiCUBE eco-smart?

CreatiCUBE products are made from sustainable, recycled, and recyclable materials.

  • The core of each CreatiCUBE accessory insert pieces are made from 100% recycled polyurethane plastic pieces with aqueous (water-based) coatings.
  • All CreatiCUBE instructions are printed on FSC-certified paper made from 100% post-consumer waste.
  • We recycle the water used in the CreatiCUBE polyurethane foam panel manufacturing process.
  • Waste energy from our machinery is used to help heat our workshop in the winter.
  • We continue to seek out ways to be even more eco-smart!

Are CreatiCUBE products recyclable?

The primary ingredient in our products is the polyurethane foam solution generated from chemical based petroleum products. The solution is proven to work well with high resistant durable products.

Do you have an educator’s discount?

Yes! Please contact us to set up a tax-exempt purchase and a code for your discount.

What is your return policy?

If a product is damaged during shipping or you are not satisfied with your order, please contact us and we will make it right!

Can I place an order by phone?

The fastest way to order product is on our website, however if you need to order by phone, please call us at 612-532-4900.

Can I send to multiple addresses in one order?

Not at this time. Please create unique orders for each address.

How do I cancel my order?

Please contact us.

How do I know my information is secure?

Our website utilizes SSL secure encryption and the secure Authorize.net payment gateway.

Did we miss your question? Please contact us and we will get you an answer!